Small print.
Clearly written.

A product in the making.

Wompy is offered by JC Industries Limited. The preorder product price is US$129, paid in full at checkout. It is not a deposit. Shipping is excluded and will be quoted separately before dispatch.

The US$250 regular-price reference describes the intended regular price. It is not a statement that Wompy has previously been sold at that price. Any final amount collected at checkout will be shown before payment.

What you are preordering

One Wompy AI plush preorder. Product photographs show a current physical sample. Production appearance and packaging may change from the sample. Illustrated worlds and scripted website play demonstrate the creative idea, not finished AI hardware performance.

The conversation experience and companion app are complete. Wompy is recommended for ages 5 and up, with finalized toy privacy controls. Contact support@wompy.world for app download and setup information, toy privacy documentation and product safety information. No subscription is currently planned at launch; this is not a guarantee of lifetime service or a statement about future service costs.

Read the current product facts before deciding to preorder. Adults should make the purchase and review whether the final product will suit their household.

Payment and confirmation

Payment is processed through Stripe. You will enter your payment and delivery information in Stripe’s hosted checkout. Keep your confirmation and contact us if you need help locating an order. We will never ask you to send full card details by email.

Preorders open · Full product payment now. Shipping is quoted separately before dispatch.

A separate quote.
No surprise charge.

We plan to ship worldwide. Shipping is not included in the US$129 product price. Before dispatch, we will send a separate shipping quote for your delivery address. The quote must be approved and paid separately; we will not automatically charge your card for shipping.

Destination availability, delivery restrictions and customs arrangements must be confirmed when preparing the quote. Please contact us before ordering if delivery to your location is essential to your decision.

Expected dispatch

We expect to dispatch before Christmas 2026. This is an estimate, not a guaranteed arrival by Christmas. Production schedules may change. Transit time and customs processing also depend on the destination.

If we cannot meet the expected dispatch window, we will contact you with revised timing and offer the choice to keep waiting or cancel for a full refund of the payment collected for the unshipped order. Any additional consent or refund requirements under applicable law still apply.

If you do not accept the shipping quote

Under the cancellation policy below, you may cancel before dispatch and receive a full refund of the US$129 product payment. You are not agreeing to an unspecified automatic shipping charge by preordering.

For the latest timing or destination questions, contact support@wompy.world.

If plans change.

Cancellation before dispatch

You may cancel before your order is dispatched for a full refund of the product payment. Email support@wompy.world from the email address used at checkout and include your order reference. This includes cancellation if you decide not to accept the separate shipping quote.

Our voluntary change-of-mind returns

Request a return within 14 days of delivery by emailing support. Under our voluntary change-of-mind policy, the product must be unopened, unused and in its original packaging. Contact us for return instructions before sending anything back.

For an eligible return under this voluntary policy, the product payment is refundable after the returned item is received and checked. You are responsible for return shipping, and the original shipping charge is not refundable.

These voluntary conditions do not limit mandatory cancellation, inspection or refund rights. If applicable law entitles you to inspect an item, cancel after opening it, or receive a standard-delivery refund, those rights override these conditions. Opening a package does not by itself remove your statutory rights.

A defective or incorrect item

If the item is defective or you received the wrong item, contact support with your order reference and details of the problem. The unopened/unused condition and customer-paid return-shipping rule above do not limit the remedies or shipping reimbursement you are entitled to for a defective or incorrect item.

Your mandatory rights

Nothing in this policy excludes, restricts or replaces any mandatory consumer rights that apply to your purchase. If applicable law gives you rights beyond this policy, those rights continue to apply.

How refunds are sent

Approved refunds are returned to the original payment method through Stripe. Your bank or payment provider controls when the refund appears in your account; contact support if you need help checking its status.

For grown-ups.
About your information.

This section describes this website, checkout and order support. Toy privacy and parental controls are finalized. For the connected toy and companion app, contact support@wompy.world for the applicable privacy documentation and voice-data handling, retention, deletion and parent-control instructions. This website policy covers a separate service.

Playing on the website

The site’s interactive stories are prewritten. They do not use a microphone and do not ask children for their name, email, voice recording or other personal information. The optional keepsake is generated in the browser. Saving it or sharing it is a grown-up’s choice and is never required to finish the activity.

If you choose to share a keepsake or link, the app or service you select handles that sharing under its own policies. A reduced-motion preference may be saved in your browser so the site can remember your choice.

Checkout and order information

Stripe’s hosted checkout collects the adult purchaser’s payment, contact and delivery information. Card details entered there are handled by Stripe rather than by this static website. JC Industries Limited uses the order details available through Stripe to manage the purchase, arrange a shipping quote, fulfill the order, process refunds and respond to support requests.

Stripe also processes information under its own privacy policy. The website’s hosting provider processes technical request information needed to deliver and secure the site.

Campaign links

Some links shared by Wompy include a public campaign label, such as the name of an outreach channel. For recognised campaigns, the website carries that label through its links and sends it to Stripe if you open checkout. This can help us relate a paid order to a campaign. The label does not identify you or your child; this feature uses no cookies, browser storage or third-party tracking script.

Emailing us

When you email support, we receive the information you include and use it to answer your question or resolve your order issue. Please include an order reference where helpful, but do not send full payment-card details or a child’s personal information.

Privacy requests

Contact support@wompy.world to ask about your order information or request access, correction or deletion where applicable. Some records may need to be kept to meet accounting, legal or order-support obligations. No fixed retention period for the future toy’s data is promised by this website.